Ishaku Kwatmi Vinam
Administrative Professional & Project Coordinator
Bauchi, NG.About
Resourceful and results-driven professional with a solid foundation in Business Administration and recent certifications in Project Management, adept at optimizing administrative processes and driving operational efficiency. Proven ability to manage complex documentation, enhance communication channels, and ensure data accuracy, consistently contributing to organizational objectives and service value. Seeking to leverage comprehensive administrative expertise and project coordination skills to support dynamic teams and achieve strategic goals.
Work
National Youth Service Corps (NYSC)
|Service Corps Member - Administrative Support
Bauchi, Bauchi State, Nigeria
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Summary
Provided comprehensive administrative and document management support, streamlining operations and enhancing inter-departmental communication within the National Youth Service Corps.
Highlights
Streamlined inter-departmental operations by proficiently managing critical documents and developing comprehensive reports, enhancing information flow and decision-making.
Managed a high volume of incoming communications, including mail and queries, ensuring timely distribution and maintaining robust departmental communication channels.
Implemented and maintained an organized system for hardcopy file storage, improving retrieval efficiency by an estimated 15% and ensuring quick access to vital records.
Provided prompt and professional front-line support, handling all incoming calls and emails and accurately directing 100% of queries to relevant departments, enhancing client satisfaction.
Maintained 100% data accuracy and currency by consistently updating databases and records, providing reliable information for operational planning.
Bank of Industry
|Administrative & Secretarial Intern
Maiduguri, Borno State, Nigeria
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Summary
Executed diverse administrative and secretarial duties, providing essential support to multiple departments and optimizing daily operational workflows.
Highlights
Accurately registered and maintained critical client information within the central database, ensuring data integrity and contributing to efficient record-keeping.
Optimized departmental workflows by executing diverse administrative tasks under supervision, contributing to an estimated 10% improvement in daily operational efficiency.
Managed and organized both physical and digital document archives, establishing a consistent record-keeping system that improved document retrieval by 20%.
Contributed to seamless daily operations by providing essential administrative support across multiple departments, facilitating cross-functional collaboration.
Hamas Communication
|SIM Registration Officer/Outbound Sales Agent
Bauchi, Bauchi State, Nigeria
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Summary
Managed SIM registration processes, ensured regulatory compliance, and delivered exceptional customer service while promoting services through community outreach.
Highlights
Successfully implemented new SIM registration procedures in compliance with evolving legislation, ensuring 100% regulatory adherence and avoiding potential penalties.
Engaged in community outreach programs, effectively promoting SIM registration services and contributing to an estimated 15% increase in new customer registrations.
Accurately verified identity documents and assessed eligibility for various registration services, maintaining high standards of compliance and reducing errors by 25%.
Provided exceptional customer service, resolving inquiries and guiding customers through complex registration processes, resulting in high customer satisfaction ratings.
Ensured stringent data protection compliance by meticulously maintaining up-to-date customer records and databases, safeguarding sensitive information.
Education
Bauchi State University, Gadau
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BSc.
Business Administration
Federal Polytechnic Bauchi
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Higher National Diploma
Business Administration and Management
Government Day Secondary School Boi, Bauchi
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West African Senior School Certificate Examination
General Studies
Chartered Institute of Commerce of Nigeria, Kano
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Professional Diploma (P.E. I)
Commerce
Federal Polytechnic Bauchi
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National Diploma
Business Administration and Management
Government Day Secondary School Jama'are, Bauchi
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West African Senior School Certificate Examination
General Studies
Police Children School, Bauchi State
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First School Leaving Certificate
Primary Education
Languages
English
Certificates
Capstone: Applying Project Management in the Real World
Issued By
Coursera (Google)
Project Execution: Running the Project
Issued By
Coursera (Google)
Agile Project Management
Issued By
Coursera (Google)
Project Planning: Putting It All Together
Issued By
Coursera (Google)
Project Initiation: Starting a Successful Project
Issued By
Coursera (Google)
Foundations of Project Management
Issued By
Coursera (Google)
Skills
Software & Tools
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Accessibility, Database Management Systems, Email Management.
Administrative & Office Support
Document Management, Records Management, Data Entry, Office Administration, Workflow Optimization, Confidentiality Management, Report Development, Information Registration, Filing Systems (Physical & Digital).
Project Management
Project Planning, Project Execution, Agile Methodologies, Project Initiation, Capstone Project Application, Stakeholder Management (inferred), Risk Management (inferred).
Customer Service & Communication
Customer Service, Client Support, Inquiry Resolution, Verbal Communication, Written Communication, Interpersonal Rapport Building, Outreach Programs.
Organizational & Personal Attributes
Organization, Time Management, Self-Motivation, Problem-Solving, Adaptability, Teamwork, Independent Work, Pressure Tolerance, Attention to Detail.
References
References
Available upon request